Cancellation of Order before Dispatch
Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is a sealed pack if your mind changes and the Product received is different from the Product that was ordered.
If a customer receives damaged or defective material the warranty is directly by the manufacturer mprinfonet the store is not responsible for such a reason.
User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Companies Customer Care Center by E-mail.
If the customer requests to cancel the order or there’s a mistake on the customer’s behalf while ordering and a customer asks for a refund then as per our policy 10% plus processing fee and shipping charges will be deducted from the total amount. and When the customer’s order is dispatched from our side and then if they ask for cancellation then as per refund policy 10% plus processing fee plus shipping charges will be deducted from the full amount.
If the mprinfonet store would not be able to Dispatch the product within 10 Working days and in the near future, if a customer asks for a refund, mprinfonet store Provides the full amount of Refund. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered with in any manner.
We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package, etc Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then, in that case, you are requested to send such products through any available courier services. The charges of the return shipment are not refunded by us. The customer has to pay the charges from their side.
If Courier opened by the customer and if he/she wants to return the product then they cannot replace the product nor refund will be given to the customer according to our policy.
REFUND PROCEDURE Credit Card, Net Banking, Debit Card = 7 to 15 Days We will process the refund after receipt of the product.
Refunds will be processed based on the mode of payment of the order processed through Credit card / Debit card will reflect in the next 7 to 15 days in Credit Card/ Bank statement.
A refund draft will be issued on the billing name as advised by customers. If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.